AELC Training and Development Courses : Perth
Workplace Etiquette
Do you want an edge with client retention, excellent workplace relations and success?
Appropriate professional behaviour improves staff retention and customer loyalty!
Organisations thrive on their relationships and savvy ones who encourage good business etiquette are rewarded with outstanding customer and staff loyalty, increased performance and profitability.
Workplace etiquette covers workplace expectations and acceptable behaviours, appropriate business dress and grooming, verbal communication, telephone skills, time management and general professional manners. This course can easily be tailored to your organisation’s values and policies.
Imagine if everyone in your organisation was able to bring their best selves to the work they do and be happy about it. We can help you build a culture of real cooperation and organisational harmony.
You will learn:
- what is appropriate office dress
- professional and polite use of the telephone and email in a business environment – answering the phone, transfer a call, place a caller on hold, personal phone calls
steps for dealing with difficult people - how to rephrase blunt communication for blue ribbon professionalism
- methods for handling typical office interruptions – visitors, the telephone, management
- how to develop an action plan to improve professionalism in work areas
- teamwork, respect and adaptability
Benefits to the organisation include:
- Better understanding of workplace culture
- Development of personal communication strategies
- Increased staff retention and effective management of new employees
